Blockbuster Manager Curses Out Customer

Check out the story here. Personally I would have knocked him the f**K out! There's nothing I hate worse then going to my local blockbuser and getting the same speech about all the programs they offer, and that I should sign up for them. It's gotten better since I got their online service, but they still push to try to sell you things. NO I DON'T WANT TO BUY 3 SODAS AT A CHEAPER PRICE! I DON'T EVEN WANT 1 SODA! Now I know it is not always the employee's fault, management and corporate asses push them to do this, but it is annoying as hell. I just want to get my movies and get out of there. This story of course is no excuse. I hope this ass gets fired.